5 Stars
A 5-Star rating indicates that a contractor has consistently delivered work of a high standard, meeting or exceeding customer expectations over time. A high compliance to good work practices and uncompromised ethical standards, as well as regulatory compliance and financial stability have been verified. Customer Satisfaction Rating of 80%+, plus adherence to strict additional quality, risk management and regulatory criteria.
4 Stars
A 4-Star rating indicates that a contractor has consistently delivered work of a satisfactory to high standard, and has consistently met or exceeded customer expectations. Compliance to good work practices and ethical standards has been illustrated. Customer Satisfaction Rating of 75% - 100%.
3 Stars
A 3-Star rating indicates that a contractor has achieved a satisfactory rating from past clients, and should deliver work of a satisfactory standard. Client expectations may be met most of the time. Customer Satisfaction Rating of 50% - 74%.
